Tim Hortons Roll Up The Rim contest faces backlash amid another ‘technical error’
Tim Hortons Roll Up The Rim contest may be in hot water yet again after several customers received emails falsely congratulating them on winning the Tracker boat worth nearly $60,000.
"It looks like good ol' Timmies screwed up again this year," wrote Marc in an email to CTV News. "Many people, including myself, received emails indicating we'd won the Tracker boat, but Tim's won't answer customer service phones ... When is Tim's gonna smarten up?"
A Tim Hortons customer received a notification stating he had won the Tracker boat, but the company has since confirmed it was false. (Supplied)
Barrie resident Suzanne Gloster couldn't believe her luck when she noticed she had won the boat, along with a donut, a dozen coffees, and the Sirius XM subscription prize.
"I was like, I never win anything, and now it's saying I actually won the boat," Gloster told CTV News.
Gloster drove to the Tim Hortons she often visits to confirm her win. She said the manager was just as excited as she was until they later realized she wasn't the only winner.
Gloster said the manager told her she received calls from other Tim Hortons locations stating that more winners had come forward for the same prize, but there was only one boat to win.
"I don't get this," she said, adding she tried customer service to no avail.
"Then I received an email from Tim Hortons not long after," Gloster said. The email noted the technical error, confirming she hadn't won after all.
CTV News contacted Tim Hortons, which confirmed the mixup and provided us with a letter addressed to "a valued Tim Hortons guest."
It reads, in part, that technical errors are to blame, and it asks customers who received the congratulations email to "disregard the content of the email."
"Unfortunately, some prizes that you did not win may have been included in the recap email you received. If this was the case, today's email does not mean that you won those prizes," the Tim Hortons letter stated.
The coffee company concluded the letter by apologizing for the frustration caused by the error.
"No offer of compensation," Gloster said. "My daughter's husband made a comment saying, 'They aren't giving any sort of compensation? They should at least be sending you to Canada's Wonderland because they sent you on such a roller coaster today."
Last year, a similar situation was reported after several Ontario residents were notified they had won $10,000 in the Roll Up To Win Contest.
Tim Hortons has not indicated whether it will provide a voucher to anyone who received the email in error.
CTVNews.ca Top Stories
Police clear pro-Palestinian protesters from Columbia University while clashes break out at UCLA
The pro-Palestinian demonstration that paralyzed Columbia University ended in dramatic fashion, with police carrying riot shields bursting into a building that protesters took over the previous night and making dozens of arrests. On the other side of the country, clashes broke out early Wednesday between duelling groups at the University of California, Los Angeles.
Will an 'out of sight, out of mind' cellphone policy make a difference in Ontario schools?
Ontario’s cellphone ban in schools has been met with mixed reaction, with some teachers concerned about constant policing of kids and experts applauding the change as necessary for student learning.
National strategy must recognize caregivers as 'backbone' of society: centre
Canadians need help looking after family members who are aging, sick or have disabilities, and many caregivers are seniors who need help themselves, says a new report calling for a national strategy that recognizes the mental and financial toll of the job.
WATCH Arnold Schwarzenegger spotted filming in Elora, Ont.
The name of the project has not been officially released although it’s widely believed to be the Netflix series FUBAR.
Lawyers for alleged Winnipeg serial killer point to opinion poll in bid to get jury tossed
The lawyers of an alleged serial killer in Winnipeg are questioning whether pre-trial publicity in the high-profile case may have influenced the jury’s decision-making ability, after a public poll commissioned by the defence found 81 per cent of respondents believe the accused is guilty.
Ontario woman surprised after 20-year-old fines suddenly tank credit score
An Ontario woman says that she was shocked when provincial fines from 20 years ago suddenly tanked her credit score last week, but the situation may not be as unusual as it seems, according to at least debt expert.
Poilievre kicked out of Commons after calling Prime Minister Justin Trudeau 'wacko'
Testy exchanges between the prime minister and his chief opponent ended with the Opposition leader and one of his MPs being ejected from the House of Commons on Tuesday -- and the rest of Conservative caucus walking out of the chamber in protest.
WATCH Moose strolls through Fredericton
A Fredericton woman is awe-struck after seeing a moose stroll down a city street on Tuesday.
Baby, grandparents among 4 people killed in wrong-way police chase on Ontario's Hwy. 401
A police chase which started with a liquor store robbery in Bowmanville Monday night ended in tragedy some 20 minutes later when a suspect fleeing police entered Highway 401 in the wrong direction and caused a pileup which killed an infant and the child's grandparents, as well as the suspect, investigators say.