Tim Hortons Roll Up The Rim contest faces backlash amid another ‘technical error’
Tim Hortons Roll Up The Rim contest may be in hot water yet again after several customers received emails falsely congratulating them on winning the Tracker boat worth nearly $60,000.
"It looks like good ol' Timmies screwed up again this year," wrote Marc in an email to CTV News. "Many people, including myself, received emails indicating we'd won the Tracker boat, but Tim's won't answer customer service phones ... When is Tim's gonna smarten up?"
A Tim Hortons customer received a notification stating he had won the Tracker boat, but the company has since confirmed it was false. (Supplied)
Barrie resident Suzanne Gloster couldn't believe her luck when she noticed she had won the boat, along with a donut, a dozen coffees, and the Sirius XM subscription prize.
"I was like, I never win anything, and now it's saying I actually won the boat," Gloster told CTV News.
Gloster drove to the Tim Hortons she often visits to confirm her win. She said the manager was just as excited as she was until they later realized she wasn't the only winner.
Gloster said the manager told her she received calls from other Tim Hortons locations stating that more winners had come forward for the same prize, but there was only one boat to win.
"I don't get this," she said, adding she tried customer service to no avail.
"Then I received an email from Tim Hortons not long after," Gloster said. The email noted the technical error, confirming she hadn't won after all.
CTV News contacted Tim Hortons, which confirmed the mixup and provided us with a letter addressed to "a valued Tim Hortons guest."
It reads, in part, that technical errors are to blame, and it asks customers who received the congratulations email to "disregard the content of the email."
"Unfortunately, some prizes that you did not win may have been included in the recap email you received. If this was the case, today's email does not mean that you won those prizes," the Tim Hortons letter stated.
The coffee company concluded the letter by apologizing for the frustration caused by the error.
"No offer of compensation," Gloster said. "My daughter's husband made a comment saying, 'They aren't giving any sort of compensation? They should at least be sending you to Canada's Wonderland because they sent you on such a roller coaster today."
Last year, a similar situation was reported after several Ontario residents were notified they had won $10,000 in the Roll Up To Win Contest.
Tim Hortons has not indicated whether it will provide a voucher to anyone who received the email in error.
CTVNews.ca Top Stories
Trump returns to his campaign facing a warning of jail time if he violates a trial gag order
Donald Trump on Wednesday will use a one-day break from his hush money trial to rally voters in the battleground states of Wisconsin and Michigan, a day after he was held in contempt of court and threatened with jail time for violating a gag order.
Ontario woman surprised after 20-year-old fines suddenly tank credit score
An Ontario woman says that she was shocked when provincial fines from 20 years ago suddenly tanked her credit score last week, but the situation may not be as unusual as it seems, according to at least one debt expert.
Anger can harm your blood vessel function, study shows
Stress and anger can have a negative impact on cardiovascular health, studies have shown. New research points to just how the mechanism may work.
Freeland leaves capital gains tax change out of coming budget implementation bill, here's why
Deputy Prime Minister and Finance Minister Chrystia Freeland will be tabling yet another omnibus bill to pass a sweeping range of measures promised in her April 16 federal budget, though left out of the legislation will be the government's proposed capital gains tax change.
Newfoundland fisherman says police broke his leg during protest that delayed budget
Richard Martin is spending this year's fishing season on land after he says a Royal Newfoundland Constabulary officer broke his left leg in three places during a protest last month that shut down the provincial legislature.
A 98-year-old in Ukraine walked miles to safety from Russians, with slippers and a cane
A 98-year-old woman in Ukraine who escaped Russian-occupied territory by walking almost 10 kilometres (six miles) alone, wearing a pair of slippers and supported by a cane has been reunited with her family days after they were separated while fleeing to safety.
Will an 'out of sight, out of mind' cellphone policy make a difference in Ontario schools?
Ontario’s cellphone ban in schools has been met with mixed reaction, with some teachers concerned about constant policing of kids and experts applauding the change as necessary for student learning.
A Utah couple accidentally shipped their cat with an Amazon return. A week -- and 3 'miracles' -- later, they were on a plane to meet a stranger
The Amazon returns employee wasn't at work the day one of her colleagues at a California warehouse found a small, furry stowaway in a box mailed six days earlier from Utah. But Brandy Hunter got the call anyway.
Duelling protesters clash at UCLA hours after police clear pro-Palestinian demonstration at Columbia
Dueling groups of protesters clashed Wednesday at the University of California, Los Angeles, grappling in fistfights and shoving, kicking and using sticks to beat one another. Hours earlier, police burst into a building at Columbia University that pro-Palestinian protesters took over and broke up a demonstration that had paralyzed the school while inspiring others.